Shipping policy

Last updated: 02/02/2026

Thank you for shopping with Mantra Sports USA. We strive to deliver your cricket gear quickly, safely, and reliably. Please read our Shipping Policy carefully to understand how your order will be processed and delivered.

Order Processing

Orders are typically processed within 1–2 business days after placement, excluding weekends and holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
You will receive an email confirmation once your order is placed and another email when your order has shipped.

Shipping Regions

We currently ship to:

United States of America (48 contiguous states)
Alaska, Hawaii, and U.S. Territories (shipping fees and transit times may vary)
International shipping may be available in select countries — see checkout for applicable options.

Shipping Methods & Transit Times

We offer multiple shipping methods to meet your needs. Available options and estimated delivery windows will be displayed at checkout:

Standard Shipping

Estimated delivery: 7-14 business days
Carrier examples: USPS, UPS, FedEx (actual carrier may vary)

Expedited Shipping

Estimated delivery: 2–3 business days
Purchased upgrades available at checkout

Priority / Overnight Shipping

Estimated delivery: 7-10 business days
Available at select times based on fulfilment location and cut-off times

Important Notes

Transit times are estimated after the order has shipped and are not guaranteed.
Delays may occur due to carrier issues, weather, natural events, or factors outside our control.

Shipping Costs

Shipping charges are calculated at checkout based on your selected method, package weight, and destination.
Free shipping promotions may be offered from time to time; terms and eligibility will be stated on the promotion.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number and link.
You can use this information to track the delivery status via the carrier’s website.

If you need assistance tracking your order, email supportusa@mantrasports.com.au with your order number.

Multiple Addresses & Split Shipments

Orders shipped to multiple addresses (if allowed at checkout) may be processed and delivered separately.
Split shipments may result in separate tracking numbers and additional shipping charges.

Shipping Delays

While we work with reputable carriers, delays can happen. Shipping estimates may be impacted by:

Peak seasons (e.g., holidays, high volume events)
Weather conditions
Customs (for international shipments)
Carrier delays

Mantra Sports USA is not responsible for carrier delays, but we will assist you in tracking your shipment.

Incorrect Shipping Address

Please ensure your shipping address is correct before submitting your order.
If you need to change the address after the order is placed, contact us immediately at support@mantrasportsusa.com — before the order is shipped — and we will do our best to update it. We cannot guarantee changes once the order has entered the shipping process.

Lost, Stolen, or Damaged Packages

If your package is marked “Delivered” but you have not received it, please first check with neighbours and your local post office.
For lost or stolen packages, contact supportusa@mantrasports.com.au — we will assist with carrier claims and next steps.

Damaged in Transit

If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and unpackaging video.
Eligible items may be replaced or refunded at our discretion following inspection.

International Shipping (If Applicable)

For international customers (outside the USA), please note:

Customs, duties, taxes, or brokerage fees may apply; these charges are the responsibility of the customer.
Delivery times vary depending on destination country and customs processing.

Returns & Exchanges

Our return and exchange policy is available on the Returns & Warranty page.
In general, returns are accepted for shipping damage or manufacturing defects only, subject to verification.

Contact Us

If you have any questions about shipping, delivery, or tracking your order, please contact:
📧 supportusa@mantrasports.com.au
📞 +1 (267) 901-6382
🕒 Customer Support Hours: 8:30 AM - 5:00 PM (Eastern Standard Time)

Policy Updates

We may update this Shipping Policy from time to time. The latest version will be posted on this page with a revised “Last updated” date.