Refund policy

Last updated: 02/02/2026

At Mantra Sports USA, we take pride in delivering premium cricket equipment crafted to high standards. Due to the nature of sporting goods and to maintain quality control, we follow a strict but fair refund and return policy as outlined below.

Eligibility for Returns & Refunds

We accept returns and offer refunds only under the following circumstances:

✅ Accepted Cases

Product damaged during shipping
Verified manufacturing defects

All claims must meet the documentation and reporting requirements described below.

Mandatory Unboxing Video Requirement

To be eligible for a return, replacement, or refund:

Customers must provide a clear, continuous video recording of the package being opened.
The video must:
- Start with the sealed shipping package clearly visible
- Show the entire unboxing process without cuts or edits
- Clearly display the damaged or defective product, if applicable

⚠️ Claims submitted without an unboxing video will not be accepted.

This requirement helps us verify transit damage or manufacturing defects accurately and prevents fraudulent claims.

Reporting Timeline

All damage or defect claims must be reported within 48 hours of delivery.
Claims reported after this window may not be eligible for review.

To initiate a claim, email support@mantrasportsusa.com with:

Order number
Unboxing video
Clear photos of the product and packaging
Brief description of the issue

What Is Considered a Manufacturing Defect

Manufacturing defects may include:

Structural faults
Stitching failures
Material defects affecting performance or safety

Each claim is reviewed by our quality team before approval.

What Is NOT Covered

We do not accept returns or issue refunds for:

Normal wear and tear
Damage caused by use, misuse, or improper care
Cosmetic variations (minor marks, grain patterns, natural leather imperfections)
Damage due to playing conditions or external impact
Incorrect product selection by the customer
Products without original packaging or tags (where applicable)
Claims without a valid unboxing video

For handcrafted products (such as English willow bats), natural variations in grain, weight, or appearance are not considered defects.

Return Approval & Resolution

Once your claim is reviewed and approved, we will offer one of the following at our discretion:

Replacement of the same product (subject to availability)
Store credit
Refund to the original payment method

Refunds are processed within 7–14 business days after approval and inspection (if return shipment is required).

Return Shipping

If a return is approved due to shipping damage or a manufacturing defect, we will provide instructions for return shipping.
Returned items must be sent back in original condition and packaging (if applicable).
Unauthorized returns will not be accepted.

Final Sale Items

Unless explicitly stated otherwise on the product page:

All products are considered final sale
No returns or refunds are offered for reasons other than damage or manufacturing defects

Right to Reject Claims

Mantra Sports USA reserves the right to:

Reject claims that do not meet the eligibility criteria
Request additional evidence before approving a claim
Decline returns that show signs of use, tampering, or misuse

Contact Information

For refund or return inquiries, contact:

📧 support@mantrasportsusa.com
📞 [Your Phone Number]
🕒 Support Hours: 8:30 AM - 5:00 PM (Eastern Standard Time)

Policy Updates

This policy may be updated at any time without prior notice. The most current version will always be available on this page.